Shipping & Delivery
Products – Estimated Delivery Date/Time will be available during checkout page or order status email within 24 hours. You may contact [email protected] for more information with Order number.
Services– Delivery of services will be confirmed to your registered email ID. For any issue, you may contact support@e2zstore.com with order number.
Card/Codes/Vouchers– Codes will be delivered electronically to your registered email. You may contact [email protected] for more information with Order number. Codes are meant for self usage purpose only.
For Pre-Order/Back-Order Booking– We are not liable for any delay in the delivery of products due to any reason.
Return & Refund
If the item delivered is physically damaged/ defective or is different from their description on the product detail page, or has missing parts or accessories, it will be eligible for a free replacement or full refund.
To initiate a return, Please call our customer care number or email [email protected] on the day of delivery.
A reverse pickup will be arranged by us for smooth return process (If applicable).
Product Carrying Brand/Manufacturer Warranty – The product will be repaired/replaced as per brand warranty terms.
Return reason: Ordered in error – Not eligible for Return & Refund.
*Any Prepaid Game/Gift Card redeemed post delivery will not be applicable for return/refund under any circumstance.
Cancellation
For Cancellations, Please cancel your order before dispatch from “my account” page or contact support@e2zstore.com to cancel order.
Order with “On hold” status will be cancelled automatically after 48 hours.
Refund On Cancellation – Please note in case, buyer wish to cancel order then Payment Gateway charges will be deducted and we will refund you the amount within 21 Business day to source of the Payment.
Cancellation Charge ( Customer requested)
- Any Payment Gateway based payment – 3%
- UPI/Direct Bank Transfer Payment Gateway – No Cancellation Charge.
- Buy Now Pay Pater Option – 10% Cancellation Charge.
Note:- We reserve right to cancel suspicious order(s).
